Quality Management System (QMS) as envisaged in ISO 9001-2008 standards is one of the tools that when implemented appropriately can tremendously change the performance of an Institution.
The Standard is built upon eight fundamental principles of quality management, embedded into its various requirements.
Customer focus
Leadership
Involvement of people
Process approach
Systems approach to management
Continual improvement
Factual approach to decision making
Mutually beneficial supplier relationships.
The eCampus is dedicated to integrating in its processes the systems that apply the ISO principles to enhance effeciency in service delivery